Download Going Live: Starting and Running a Virtual Reference Service by Steve Coffman PDF

By Steve Coffman

In the event that your consumers do not sleep, why should still your reference provider? on-line library reference companies on hand 24/7 are provided in an increasing number of associations. With many types to choose between and extra info to be labored out, it's a serious time for librarians to evaluate their consumers' wishes and industry their providers to handle those wishes. amassing and documenting what millions of digital reference librarians have discovered over the last few years, this complete consultant presents a wanted review to assist new and aspiring digital reference library departments - and their administrators and directors, reference librarians, and undertaking managers - to appreciate the full procedure and its ramifications. listed below are the fundamentals of designing, enforcing, working, and advertising and marketing a digital reference provider from the floor up. In a textual content supplemented with checklists so no key point is forgotten, this reference deals the real-world solutions from best specialists to the commonest questions: the place has Web-based library reference come from and the place is it going? what's the most sensible electronic reference software program to handle particular wishes? Who may still employees the digital reference computing device? How do they get employed and expert? while and the way does a library marketplace the sort of radical new carrier? Why are reviews and procedure improvements serious to the way forward for electronic reference? With a glance into the prices, and a glance into the long run, supplemented with the main finished bibliography to be had at the subject, Going stay is a one-stop source for purchasing all started in electronic reference companies.

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Extra resources for Going Live: Starting and Running a Virtual Reference Service

Sample text

Perhaps it is because the patrons or librarians tend to tire of chat after that period of time . . or perhaps it is because the types of questions being asked online can usually be answered relatively quickly. It will be interesting to watch what happens to this number as we move ahead. In the meantime, you can be pretty safe assuming an average call length of 13 minutes, or 840 seconds. 3. Post-processing time. Libraries have not usually tracked how long it takes to clean up after one question and get ready for the next one .

If you would like to explore software outside of the library field, you can put together a preliminary shopping list of software by checking out buying guides, directories, and review articles found on the websites of the trade publications for the call center, education and training, and web conferencing industries. Once you’ve figured out what features you are looking for and put together a candidate list of software packages you’d like to review, follow up by visiting the company websites to find out more about the applications and see how they compare with your requirements.

Com. CHAPTER TWO Getting Started Designing Virtual Reference Systems Start talking about designing virtual reference systems, and many people immediately begin to conjure up images of a Herculean task that is sure to require dozens of staff, all kinds of committees, tens of thousands of dollars, and many months to complete. That’s a pretty fair description of what it has taken to get some of the major virtual reference projects up and running. On the other hand, you have examples like Colorado Community College, which managed to implement a full-scale 24-hour a day virtual reference service for a few thousand dollars and went live in less than 24 hours with nary a committee involved.

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