By Nancy Wünderlich
Nancy V. Wünderlich employs a multi-method technique comprising a global qualitative learn in Germany, united states and China and a longitudinal quantitative examine to investigate distant providers. She develops the Interactive Technology-Mediated carrier version (ITSUM) to supply a entire technique of explaining either preliminary recognition and repeated, persisted utilization of distant companies in enterprises.
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Extra info for Acceptance of Remote Services: Perception, Adoption, and Continued Usage in Organizational Settings
As a consequence, this enables a world wide provision of remote services. The potential to automate the remote service determines how rigid the necessity of time synchronicity holds for remote services. As remote services can vary in their degree of complexity, they differ in their potential for automation and standardization. For example, very complex remote services like a remote repair of a machine are highly customized and individualized services and therefore not easy to automate and standardize.
As a tool to provide telemedicine services or administrative services such as storing patient data. He views telemedicine as medical treatment services. 1 Emerging Technology-Mediated Service Types
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A second quantitative study with the same subjects at a later point in time is conducted to validate the link between organizational usage intention and actual usage behavior. The chapter ﬁnishes with a synthesis of the quantitative results. C HAPTER 8 combines all individual results from the studies. It connects the insights gained and presents a comprehensive summary. Managerial implications for the provision of remote services are derived. This thesis concludes with an outlook towards future research with respect to the limitations of this work.