Managing Service Delivery Processes: Linking Strategy to

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Language: English

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Problem control identifies the root cause of incidents and reports it to the service desk. For example, the users can be presented with a series of items and asked if the user “likes” or “dislikes” the object. Businesses looking to sell goods or services to the federal government can use this single point of entry to find posted federal business opportunities across all federal departments and agencies. The Chief Information Officer identifies and prioritizes the delivery of the City's technology services and information, to maximize operating efficiencies and provide highly effective information technology services.

Pages: 368

Publisher: ASQ Quality Press; Pck edition (December 31, 2005)

ISBN: 0873896750

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