Communicating at Work

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Language: English

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This chain of processes is tracked using the configuration management database ( CMDB ), - ITIL refers to configuration management system ( CMS ), which records each process, and creates output documents for traceability (quality management). You can buy the ITIL Practitioner Guidance in our Store, and training in the new certification is now available through our Accredited Training Organizations. ITIL Practitioner provides practical guidance on how to adopt and adapt the ITIL framework to meet your needs.

Pages: 326

Publisher: Financial Times Prentice Hall; 2nd edition (October 1, 1987)

ISBN: 027302700X

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